The IRS received about 73 million phone calls during the 2022 filing season, with just one in 10 calls reaching a Service employee. The IRS had a backlog of 21.3 million unprocessed paper tax returns, an increase of 1.3 million over the same time last year.
The U.S. Government Accountability Office issued a report on Dec 16 that found the IRS delivered poor customer service and delayed tax refunds because of backlogs that have lasted for three years and the need to hire more staff.
By late October, the IRS had hired 4,000 new customer service representatives and plans to hire another 1,000 to be trained to field taxpayers’ questions on the phone and provide other services during the 2023 tax season.
Many of the new hires will be in place for the start of the upcoming tax season, the IRS said. Almost all of them will complete training by Presidents Day, Feb. 20, which the IRS said is when the largest number of taxpayers call for help.
The important lesson from all of this is to BE PREPARED and begin tax planning NOW.